Office Policy

 

OFFICE policies

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Cancellations

Cancellations with less than 24 hours of notice are subject to a 50% cancellation fee. Clients who miss their appointment without giving any prior notification may be charged the full amount for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the office specifically for your service. For these reasons, we are obligated to compensate our staff for their time. All clients are required to place a credit card on file with Mend. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

All clients are required to place a credit card on file with Mend. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

Late Arrival

All treatment sessions have a specific time scheduled; therefore, we regret that late arrivals may not receive extension of scheduled appointment. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion; we appreciate advanced notification of your late arrival. The original reservation fee will be charged.

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.

No Show

At Mend, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service. This will be to the discretion of the therapist.


Informed Consent

At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

Reservations

In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Scope of Practice

Mend therapists are Iowa licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries

  • Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

  • The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

  • The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

  • Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.


Confidentiality and Conversation

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.

You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.


If you have any questions on the above information, please direct them to Mend at
(831) 428-5137